Harris County PID Architecture & Engineering Div. Survey
Thank you for addressing our customer support. Please take a few minutes to tell us your level of satisfaction with our office and the way in which we assisted you.
Division that worked with you:
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Acceptance
Compliance
Development
Fire code
Permits
Platting
Right-of-Way
Storm Water Quality
Wastewater
Which best describes you?
Licensed Design Professional
Homeowner
Developer
Contractor
Media Professional
Other
How satisfied are you with the Harris County office you worked with?
Very satisfied
Satisfied
Fair
Dissatisfied
Very dissatisfied
If you were dissatisfied with the office, why?
What was your reason for contacting Harris County?
Employment
Development/Construction inquiry
Fire protection system
Care facility
Plan review
Notice of violation
Report a violation
Request inspection
Power release
Driveway/Culvert inquiry
Right-of-way inquiry
Obtain a permit
Obtain application/form
Obtain data from records
LID/LEED program inquiry
Meet with plan reviewer
Set up an appointment
File a complaint
Other, specify:
Based on this experience, how would you rate us in the following areas?
type
excellent
good
neutral
poor
n/a
Receptionist/Clerk
Plan Checker/Plan Reviewer
Technical Information
Permit Processing/Plan Review
Cashier
How did you contact us?
Phone
Email
Fax
Internet
Office Visit
Mail
Other, specify:
How many times did you contact our office before your issue was resolved?
1
2
3
4
5 or more
How long did it take us to resolve the issue?
Immediate resolution
Less than 1 day
Between 1 and 2 days
Between 3 and 6 days
1 week or more
How satisfied are you with the resolution you received?
Very Satisfied
Satisfied
Fair
Dissatisfied
Very Dissatisfied
If you were dissatisfied with the resolution, why?
Based on this experience, how would you rate our support personnel?
Category
very good
good
neutral
poor
very poor
Knowledge
Issue Management
Professionalism
Courtesy
Friendliness
Willingness to help
Overall performance
What could we do to improve our customer service?
Please rate your satisfaction regarding the following features:
Category
very good
good
neutral
poor
very poor
n/a
Forms/Regulations
Handouts/Flyers
Maps
Website
What could we do to improve our office?
If you would like to receive a call back or an e-mail from Harris County regarding this survey, please fill in the following information.
Name:
Phone:
Email:
Please enter the text from the image. Then click the "Submit" button
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