Permits

Harris County PID Architecture & Engineering Div. Survey


Thank you for addressing our customer support. Please take a few minutes to tell us your level of satisfaction with our office and the way in which we assisted you.


Division that worked with you:*  


Which best describes you?






How satisfied are you with the Harris County office you worked with?





If you were dissatisfied with the office, why?


What was your reason for contacting Harris County?



















Based on this experience, how would you rate us in the following areas?
type excellent good neutral poor n/a
Receptionist/Clerk
Plan Checker/Plan Reviewer
Technical Information
Permit Processing/Plan Review
Cashier


How did you contact us?










How many times did you contact our office before your issue was resolved?





How long did it take us to resolve the issue?





How satisfied are you with the resolution you received?





If you were dissatisfied with the resolution, why?


Based on this experience, how would you rate our support personnel?
Category very good good neutral poor very poor
Knowledge
Issue Management
Professionalism
Courtesy
Friendliness
Willingness to help
Overall performance


What could we do to improve our customer service?





Please rate your satisfaction regarding the following features:
Category very good good neutral poor very poor n/a
Forms/Regulations
Handouts/Flyers
Maps
Website


What could we do to improve our office?





If you would like to receive a call back or an e-mail from Harris County regarding this survey, please fill in the following information. Name:
Phone:
Email:



Please enter the text from the image. Then click the "Submit" button (Pressing "Enter" will not work!). *